1. Purpose
These General Terms and Conditions govern all terms of presentation of the Kaspersky Products and their prices, as well as their viewing by Users.
The Products are sold to Users through distance selling by the company Nexway SAS via the bg.kaspersky.com (Website)
The Products are supplied by the company:
AO Kaspersky Lab
39A/2 Leningradskoe Shosse
Moscow, 125212
Russian Federation
info@kaspersky.com
(hereinafter referred to as Kaspersky).
The “User” means any adult, or any minor with the agreement of his or her legal representative, visiting or purchasing on the Website.
The User and Kaspersky agree that their relations will be governed exclusively by these General Terms and Conditions, which shall apply to the exclusion of any other terms and conditions or contract.
Kaspersky reserves the right to adapt or amend these General Terms and Conditions at any time. In case of change, the applicable General Terms and Conditions shall be those online on the date of ordering.
Kaspersky informs the User that it has entered into a partnership with Nexway SAS in order to expand its sales internationally. The steps linked to the process and confirmation of the order shall thus be undertaken with Nexway SAS, which will then become the official seller for the User once the internet sale is made, with Kaspersky acting in the capacity of supplier of the Products.
For all contracts of sale of Kaspersky Products on the Website, the seller will therefore be Nexway SAS, which shall receive payment from the User and deliver the Product activation key.
The User can find the Terms and Conditions of Sale of Nexway SAS here
https://www.nexway.com/terms-and-conditions
2. Products and Subscriptions
The “Products” are the software subscriptions presented on the Website with a view to their marketing to Users.
How your subscription works
Prices
When you subscribe, you pay the introductory price for your first paid term. The promotional price is listed on your offer page, in your shopping cart, and in your email receipt, along with other offer details, such as:
- Number of devices
- Duration of the first and subsequent terms
- Renewal price for next and subsequent terms
The renewal price may differ from the introductory price and is subject to change. We will notify you of the renewal price for your subscription via email prior to your renewal date.
Please note that during your next renewal, there may be discounts and offers that are not applicable to you.
Automatic renewal
Your subscription will automatically renew each term until you cancel. To ensure continued protection, we will attempt to charge your payment method several days prior to the end of your subscription. We will notify you of your upcoming auto-renewal via email.
Cancellation of automatic renewal
You can cancel the automatic renewal of your subscription at any time.
If you cancel, you will have full protection until the end of the term you have already paid for. After that date, your subscription will end and you will not be charged for subsequent periods.
You can cancel the automatic renewal of your subscription through your My Kaspersky account. To cancel:
- Log in to my.kaspersky.com/bg
- Go to your subscription page
- click Manage subscription
- Select Cancel Subscription and follow the steps to confirm cancellation.
You can also cancel automatic renewal by contacting Kaspersky customer service.
Right of withdrawal and refunds
You have the right to cancel the subscription contract and receive a full refund within 30 days from the date of order.
Your initial subscription purchase can be fully refunded, as can automatic subscription renewal payments.
To request a refund, please fill out cancellation form or contact Kaspersky Customer Support .
Before contacting us, make sure you have the following information at hand:
- Date of purchase
- The name and email address you specified during purchase
- Order number
When you submit a request, our customer service team will verify that the information provided is correct and that the request meets the criteria of the refund policy.
Once the refund is initiated, the funds will be transferred to your account within 5–7 business days.
3. Price
The price payable by the User for the Product is that communicated on the Website when the order is confirmed by the User and communicated in the Confirmation of Order.
The price of the Products, in Euros or foreign currency, the taxes, and the delivery costs, will be billed by Nexway SAS upon submitting the order.
4. Creation of a MyKaspersky account
To activate the Product, you must create a MyKaspersky account under the following conditions:
On the dedicated page, you must enter your email address and accept the Terms of Use and Privacy Policy https://my.kaspersky.com/Home/TermsOfUse#/portal/pages/notices/agreement-page
You undertake to complete the profile with accurate and up-to-date information, and discharge Kaspersky from any liability owing to the inaccuracy of your information communicated upon creating your customer account.
You undertake to complete the profile with accurate and up-to-date information, and discharge Kaspersky from any liability owing to the inaccuracy of your information communicated upon creating your customer account. You must confirm the creation of your MyKaspersky account by registering and confirming a password, which you undertake to keep secret.
You acknowledge that the MyKaspersky account is used under your entire responsibility.
You undertake to inform Kaspersky of any theft of your password and/or your customer account.
5. Intellectual Property
Kaspersky is the proprietor of all elements constituting the Website, and notably the rights over the texts, the general architecture, the animated or non-animated images, the graphics and the sounds.
It is illegal to make representation or reproduction, whole or partial, without the consent of Kaspersky. The same applies for the translation, adaptation or conversion, arrangement or reproduction through an art or any method.
Breach of this clause constitutes infringement liable to entail legal proceedings in compliance with the legal provisions in force in the country where the breach was committed.
The brands distributed by Kaspersky are registered trademarks. The reproduction, imitation, use, position, deletion or modification of a registered trademark constitutes infringement also liable to entail legal proceedings in compliance with the legal provisions in force in the country where the breach was committed.
Use of the Website by the User does not confer any intellectual property right over the Website and/or its content.
No provision of these General Terms and Conditions may be interpreted as conferring on the User any right of any nature over the elements protected by intellectual property of which Kaspersky may have ownership or the exclusive right of exploitation.
Users using the Website for personal reasons and wishing to place a link on their website linking directly to the Website must seek the prior written permission of Kaspersky.
In any event, any link not expressly permitted must be removed on the simple request of Kaspersky.
6. Entire contract clause
These General Terms and Conditions entered into between Kaspersky and the User express all rights and obligations of the Parties.
If a particular provision of these General Terms and Conditions was held to be invalid or declared as such by a decision of a competent court having obtained authority of res judicata, or if one of the clauses of these General Terms and Conditions was considered invalid and void through a change of legislation or regulation, the other stipulations shall retain all their strength and their scope. This may not under any circumstances affect the validity of and respect for the other provisions of these General Terms and Conditions.